Beware, Bait and Switch Scheme. Beware!! MaxTool tried a 'bait and switch' scheme on us. They advertised a 'reconditioned' Honda lawnmower that was only "used around the showroom but never on grass" at a discounted price that seemed almost too good to be true. They sent out a used, far lesser machine that looks very similar and is difficult to discern from the unit purchased. But they are not stupid, they did not defend the discrepancy when I called to notify them. But they did not have a replacement to send (surprise-surprise). They did a lot of fast talking and made strenuous efforts to reassure me that it wasn't a bait-and-switch scheme; as con artists would.

The pictures were large and clear and… The pictures were large and clear and the descriptions were informative. The pricing is great, far better than the local national hardware/garden center chain store. I had a question and their customer service chat was efficient, friendly and knowledgeable. My questions and concerns were answered clearly. My item was shipped the afternoon that I ordered it and the only reason it arrived a day later than expected was on FedEx, not MaxTool. This is during the midst of the Corona Virus outbreak so I do not fault FedEx for being a day late and hope they made much more important deliveries than a lawnmower first. Especially since it hasn't stopped raining here long enough to mow in several weeks! Thanks, Liv

Horrible communication Horrible communication. Received defective unit and immediately opened a case with Max Tool. They refuse to respond to emails about the case status. Don't even bother calling them.... you will be on hold for 30 minutes then the system will tell you no one is available to take your call. So here I sit... with a very expensive tool that arrived broken and I can't communicate with anyone to resolve the issue.

OEM Replacement Part-Drill Charger My Black + Decker cordless drill needed charging and my charger was nowhere to be found. I was re-roofing patio and wanted to be done before it rained. Online I found a variety of chargers, some costing almost as much as the drill. I purchased OEM from Max Tool and choose standard shipping. SURPRISE! It arrived way ahead of schedule. Roof complete. I know where my charger is.

Everything was great Everything was great, the website was easy to use and was by far the best deal I could finding the set I was looking for. The box was busted pretty bad on the front porch when I got it and I was afraid the some of the tools would be broken but everything was fine inside I guess the shipping company was a little rough on it but as long as everything was ok no complaints from me. Seems like a great company will definitely order from again in the future