They just don't respond Another time I wished I'd looked at the reviews first. My order was mid December and it's still not been resolved. The responses to emails are a week delayed at best. There's no phone number, no online chat... I'm stuck. Edit - the day after posting this I magically got a refund after 20 days.

This is not a quality company to deal with This is not a quality company to deal with! You cannot get in touch with anyone at this company. I placed an order the beginning of december and although I did receive an order confirmation, I have not heard anything beyond the confirmation. They do not answer their phone and refer you to a website that I am not sure is a valid site to even access. NEVER will I order from them again!

FANTASTIC tools! Website rocks, with all the videos that show how each individual multi-tool works etc. I bought three actually, I love the FIT tool with the light and long screwdriver, used it the first day! Also, can't wait to use the FISH FISK tool on the next fishing trip!

Great customer service and great product I bought the Gerber Hinderer CLS Knife for my husband (a paramedic) as a birthday gift. It arrived so quickly that he opened it before his birthday and has been using it ever since! The brand was recommended by other paramedics and he will recommend it to others.

Their Gerber multi- tools are outstanding and their Customer Service is even better. I was calling from Belgium to get going away gifts for the US military guys I am working with. They walked me through the purchase, are willing to ship to APOs and I had the engraved tools in belgium in a week. Thanks for supporting the troops! We will be getting more from them as other troops rotate out of the unit.