Gerber Tools/Two point Enterprises-one and same Ordered 2 knives from two point enterprise; 1 engraved, 1 plain. The engraved one had my name spelled wrong. Called, explained problem to Lisa who said it was my fault for not checking my email. I was engaging with her when a "supervisor" with a snotty, supercilious attitude, who refused to listen to me and continually interrupted me told me in a loud voice, "Well you didn't check your email, you're stuck with it". What a rude, mean attitude. No customer service whatsoever and Lisa is in the background laughing. I will never do business with this company again and will advise all my acquaintances to do the same with two point enterprises and Gerber. When I told the 'old man with the loud mouth' this, he called me a troll. Good way to grow your business and influence people. During the supposed conversation he told me to shut up and to not interrupt him when he's talking. Is this the way to treat a customer. My last name is Bartlett. They engraved the knife: Bartlept. I spelled my last name 3 times in placing the order. My credit card company now has the complaint. When I told him about sending it for credit card review, he said go ahead, I sell millions of units and I win 99% of the time. Does this guy sound like someone you'd like to do business with???

Great customer service and great product I bought the Gerber Hinderer CLS Knife for my husband (a paramedic) as a birthday gift. It arrived so quickly that he opened it before his birthday and has been using it ever since! The brand was recommended by other paramedics and he will recommend it to others.

Quality Porducts, Quality Service Gerber Tools has a very good selection, with very descriptive explanations of all the tools. I had no trouble at all finding and purchasing the knife that I wanted. My only complaint is that I selected it be sent via UPS, but I received a USPS tracking number in my e-mail. Upon further examination, however, I found that they were having trouble with UPS, so they had bumped me up to USPS Priority Shipping. Well handled, Gerber Tools!

GOOD CUSTOMER SERVICE Although I still haven't received my order, I am very pleased with the customer service so far. I still can't evaluate the quallity of their products, but after reading all these reviews, I figure that everything will be ok.

This is not a quality company to deal with This is not a quality company to deal with! You cannot get in touch with anyone at this company. I placed an order the beginning of december and although I did receive an order confirmation, I have not heard anything beyond the confirmation. They do not answer their phone and refer you to a website that I am not sure is a valid site to even access. NEVER will I order from them again!