FANTASTIC tools! Website rocks, with all the videos that show how each individual multi-tool works etc. I bought three actually, I love the FIT tool with the light and long screwdriver, used it the first day! Also, can't wait to use the FISH FISK tool on the next fishing trip!

Their Gerber multi- tools are outstanding and their Customer Service is even better. I was calling from Belgium to get going away gifts for the US military guys I am working with. They walked me through the purchase, are willing to ship to APOs and I had the engraved tools in belgium in a week. Thanks for supporting the troops! We will be getting more from them as other troops rotate out of the unit.

Great Product...Poor service Gerber Obsidian is a great pocket knife. Very solid tool. Has basic screwdrivers, file that most really need besides a great solid construction. That said, I sent two or three e-mails requesting knife be sent by USPS instead of United Parcel Service. Shipping was half the price. Postal service better service in my rural area. Called company customer service number. Two point Enterprises never got back to me. Feel ignored. Seemed like they got my money, delivered their product the way they wanted regardless of my wishes...case closed. Most of my issues with Northeast Missouri UPS service. Overpriced. Box was opened when it arrived. Knife loose in the package. Pouch was well sealed. Knife undamaged. Don't know if there was supposed to be a belt holder of any kind. Better to do business with Amazon.com or outside marketer. Two Point Enterprise web site defaulted back to UPS when I clicked USPS for shipping. Would not go back without shutting off web browser. Bottom line is five star rating on product. One star or less if an option for Two Point customer service.

They just don't respond Another time I wished I'd looked at the reviews first. My order was mid December and it's still not been resolved. The responses to emails are a week delayed at best. There's no phone number, no online chat... I'm stuck. Edit - the day after posting this I magically got a refund after 20 days.

NEVER SHOP HERE! Had the worst experience ever! Bought several goods from them. No sight of the package for several months. Corresponded with their “customer service department” numerous times. Finally, it seems to arrive by our local postal office - but as the address was wrongly written (by the sender) it was returned to sender. Now the worst part: When Two Point Enterprises / Gerber-tools.com receives the package back, it’s damaged by their shipping company - why they only want to make a partial refund (of approx. 60%) of my legal claim (= the amount in full). I’ll repeat that: I’m only refunded approx. 60% for a package which I NEVER RECEIVED! If this isn’t a complete fraudulent scamming business, I don’t know what is. DON’T EVER SHOP HERE!