bought a heated jacket nov the first… bought a heated jacket nov the first they kept stalling jan20 they said wasent going to be shiped first osder with this company and last ill stick with granger better a higher price than a cheep nothing

The Customer service is Horrendous! The Customer service is Horrendous!! Bought $700 Plunge Saw with the track as a promotion on 12/21/23 As of this date 2/06/24 still waiting . I have to call for updates. and been told 3 times its a back order item but on there website its says its in stock. ONLY PROMOTION ITEMS ARE ON BACK ORDER ??? Note to myself stay clear from promotions

Company online order review Company online order review, not product related. Upon placing an online order, the shop to address differed from my physical address with prior mailing address. Customer profile was updated prior to order placement! While in the online shopping cart paying for order, shipping address was differed somehow to prior address! Order was shipped to out of state prior address, complete $600 order of Milwaukee tools GONE! Placed a second order, excepting errors just for the need of Tools vs time to go to Store front. With the second order, only one of two bonus tools were shipped with the order. To obtain the second free tool, 150 value, they wanted to process a second charge for the second $600 order placed, then refund one of the $600 charges after 10-18 days of order processing. How does this work?? Have been an Acme customer for 18 years, NEVER has the service been this poor!!!

Buyer beware Buyer beware. For one, if you use PayPal, you know you are supposed to be able to review order once leaving your PayPal wallet, they force orders through instantly. They use confusing terms for promotions. They stated that could get 120.00 off for purchasing Milwaukee load out items but after purchase they only qualified add ons to the portable storage. I immediately contacted them and PayPal and asked not to ship yet they shipped it anyway. Now I have to wait to get it to return it for a refund. They only shipped addons and not the portable storage. They charged me for all items. The email was politically correct and polite but did not address issues. Okay, I think you get a good picture of what to look out for. Other than that they usually have fast shipping and good pricing.

This review is from my experience on ordering,not the product. I've ordered twice from this company one order is understandably taking 3 months to ship backorder from the manufacturer. The other order is one I could pickup from my local hardware store and is taking 4 weeks to get to me. Both orders when ordering let me order without letting me know there was an extended waiting time for the order to ship. When I tried to cancel the order that took 4 weeks they said it magically already has shipped and there is no way to stop it. I will not order from this company again. Oh also this item that is taking 4 weeks to get to me is 10 dollars cheaper on A and 5 dollars cheaper at my local hardware store.