Acme Tools has been great for us.... Having ordered several times from Acme Tools, sure, like most suppliers, there has been an issue or two over the years.... but their customer service has been excellent. And for us, resolving a problem without a lot of hassle is imperative for online purchases. If you do have an issue, take photos and send to them.... nobody can take anyone's word in the virtual world if they want to stay in business.

bought a heated jacket nov the first… bought a heated jacket nov the first they kept stalling jan20 they said wasent going to be shiped first osder with this company and last ill stick with granger better a higher price than a cheep nothing

Buyer beware Buyer beware. For one, if you use PayPal, you know you are supposed to be able to review order once leaving your PayPal wallet, they force orders through instantly. They use confusing terms for promotions. They stated that could get 120.00 off for purchasing Milwaukee load out items but after purchase they only qualified add ons to the portable storage. I immediately contacted them and PayPal and asked not to ship yet they shipped it anyway. Now I have to wait to get it to return it for a refund. They only shipped addons and not the portable storage. They charged me for all items. The email was politically correct and polite but did not address issues. Okay, I think you get a good picture of what to look out for. Other than that they usually have fast shipping and good pricing.

RUN AWAY FROM THIS COMPANY Ordered a mud mixer on 6/8/23 with a shipping date of 6/17. Never received. Contacted company. They said it was being delayed till July/August. Never notified of delay. Received an email on Saturday, 7/1 that my payment was never received, and I had 72 hours or my order was being canceled. Long story short, holiday weekend, bank closed on Monday, order canceled. I will never go thru this company again. Ripoff!!

This review is from my experience on ordering,not the product. I've ordered twice from this company one order is understandably taking 3 months to ship backorder from the manufacturer. The other order is one I could pickup from my local hardware store and is taking 4 weeks to get to me. Both orders when ordering let me order without letting me know there was an extended waiting time for the order to ship. When I tried to cancel the order that took 4 weeks they said it magically already has shipped and there is no way to stop it. I will not order from this company again. Oh also this item that is taking 4 weeks to get to me is 10 dollars cheaper on A and 5 dollars cheaper at my local hardware store.