We ordered the cookbook for a Christmas… We ordered the cookbook for a Christmas present on 11/20/23. It is now 12/18/23 and still no cookbook. Customer service on the phone was useless. The tracking nos. supplied with the shipping confirmation received on 12/14/23 email state that no label has been created. Really not pleased.

Package never received Poor customer service Package never received. Customer service can only be reached through email. I emailed several times and received a generic reply each time saying "we do not have control over delivery delays or shipping timelines...thank you for your patience". They have already charged my credit card while I am waiting for their knife to appear.

wow cannot believe chrs kimball is in… wow cannot believe chrs kimball is in charge of this awful marketing comany bought a knife ..hated the feel..but not allowed to return gave to a charity kitchen the prices are always changing..and if you get a discount they will amp up the shipping charge ..BEWARE the products are not up to par..believe me..pay more or equal somewhere else// again sad chis is involved in this marketing low lifeQ!

This is a sneaky subscription with… This is a sneaky subscription with auto-renew that is difficult to cancel. Thank goodness my credit card expired so I was able to catch it and cancel before it was charged!

Great customer service Great customer service. When they became aware that my product had not been delivered, they re-sent it immediately