Package never received Poor customer service Package never received. Customer service can only be reached through email. I emailed several times and received a generic reply each time saying "we do not have control over delivery delays or shipping timelines...thank you for your patience". They have already charged my credit card while I am waiting for their knife to appear.

I loved this magazine when I used to… I loved this magazine when I used to receive it several years ago. I have long since cancelled my subscription and haven't received the magazine in several years. Recently out of nowhere there was an unauthorized and random $50 charge from Milk Street Magazine on my credit card. I emailed Milk Street Magazine customer service and received no response. SHADY. Thank goodness for my credit card's buyer protection. I highly recommend NOT giving this company your personal information.

Milk street kitchin-tan knife falling apart Received a Kitchin-tan knife for a gift last December and the handle is cracking and falling apart by September. When contacted, Milk street said "sorry you bought it too long ago for us to help, good luck" Buyer beware they don't stand behind their products.

Shop elsewhere -Deceptive marketing and poor quality Deceptive marketing and poor quality products. I purchased two of their knives after a good online review that referred to them as German Steel and Japanese and found them to be of poor quality and Chinese made. No where on their website or the packaging do they show the manufacturing origin. Terrible Customer service and overpriced. Go somewhere else

There was some confusion about my order… There was some confusion about my order but it was straightened out satisfactory! Customer service was done through emails very quickly! My order was perfect and am very happy with my purchase and their service!