Package never received Poor customer service Package never received. Customer service can only be reached through email. I emailed several times and received a generic reply each time saying "we do not have control over delivery delays or shipping timelines...thank you for your patience". They have already charged my credit card while I am waiting for their knife to appear.

Love the knives! I LOVE my Nakiri and the new kitchen-kiji. I admit, I put off ordering for a while, I just couldn't bring myself to pay for shipping. Well! I'm sorry I waited so long. Entirely worth it! Don't punish yourself longer than you have to. If you've been looking at the knives for a while, just order them. Truly great!

I loved this magazine when I used to… I loved this magazine when I used to receive it several years ago. I have long since cancelled my subscription and haven't received the magazine in several years. Recently out of nowhere there was an unauthorized and random $50 charge from Milk Street Magazine on my credit card. I emailed Milk Street Magazine customer service and received no response. SHADY. Thank goodness for my credit card's buyer protection. I highly recommend NOT giving this company your personal information.

We ordered the cookbook for a Christmas… We ordered the cookbook for a Christmas present on 11/20/23. It is now 12/18/23 and still no cookbook. Customer service on the phone was useless. The tracking nos. supplied with the shipping confirmation received on 12/14/23 email state that no label has been created. Really not pleased.

Shop elsewhere -Deceptive marketing and poor quality Deceptive marketing and poor quality products. I purchased two of their knives after a good online review that referred to them as German Steel and Japanese and found them to be of poor quality and Chinese made. No where on their website or the packaging do they show the manufacturing origin. Terrible Customer service and overpriced. Go somewhere else