Luca Couchoud
FRSlow customer service on refund EDIT: issue resolved Slow customer service on refund, where I tell that I signed up for a monthly payment, got charged the whole year. Kinda feel like an absolute scam. Edit: My refund was given to me pretty rapidly after I took down my Paypal dispute, and the support was kind even though the first message they send me looked like a threat. TY
FREDERICK D. PERRY
GBListening to the customer I mistakenly thought my account had expired, so I signed up for a second account. I later discovered that the original account was still active. I worked with the customer support people and explained the situation. After some back and forth the company refunded my money. They truly listened to my concerns. I was thrilled because I use the app quite a bit in my participation in my reading group. I find the analysis of the books I have been reading to be great conversation starters.
Caryl Wray
GB3-12-24 attempt to set up account! On 3-12-24 on line, I gave you my credit card to set up an account. Since that time, I have not been able to open any of the complete summaries so your service is unusable. You don't give a telephone number so that we can actually talk. You already have my email which I gave when I set up the account.
Samantha Sridhar
INUNDERSTANDING TEAM I had chosen for a monthly subscription, but it auto billed the next month. I had cancelled my subscription and reached out to the super summary team. They got back super quick with a response and initiated a refund. Thank you!
Mme. Roselyne Coston
FRtried and quit but nice experience! Tried the website and found out it did not suit my needs. I got a refund in due time and very nice communication with the team. Thank you!