Punctual and accurate I ordered an engraved stick on plaque for the front of a small trophy. Everything was exactly as it should have been. It arrived promptly. No complaints there. The shipping was expensive for a tiny 3" plaque. As it turns out they boxed it and shipped it through as shipping company. Would have been more cost effective for me as the consumer to have put it in an envelope with a stamp on it and sent it through the US Mail. It would have been better for the environment because less packing materials. I was surprised that.

Broken pieces of trophy The Art Trophy I ordered came broken in 2 pieces so I hotglued it together before the award ceremony.

Consumer Privacy We placed an order like we have for MANY years before and it was delayed in shipping. An email was recieved to state it would be delayed. Great, thank you for letting me know, no problem. Then I saw it has a group of people listed on the "sent to" email area. Some of these people are not employed at our business or associatied with our business. Yet, they received all of our private order information. So I called to find out why and that turned into a, what kind of company is this after all these years. The rep was very kind and helpful but they DO NOT remove users of previous orders even if you request it. The order will be assigned by the PO and your accounting department can not be listed as the permanent billing persons. They asked us to change our ordering to meet their needs. I am pretty sure that is not how works. You can share all our private orders and information with anyone yet to ensure "they don't do it again:, we need to make sure we change your ordering. Ludacris! As an account holder we should have the right to add and remove users as they come in and leave the company. I am pretty sure this is a violation of my privacy rights for them to share my order with random emails without our consent. Since they don't respect the consumers privacy, I wrote a review about the privacy measures. Be aware when ordering, your infomration may be randomly shared with others.

Great Company I have always been happy with the items I ordered. The staff was personable. The service was quick. Items ordered were very nice. Would not hesitate using Jones again.

Mistake Fixed Quickly I ordered pins for a customer, and Jones sent my order to the Certificate Source. They sent 25 of the wrong pins, and when I called and explained they were needed for an even the next day, the pins we needed arrived. No questions. Great Customer Service. Mistakes happen, but rarely are they fixed this easily.