We experienced a malfunction with our… We experienced a malfunction with our tracker. I called them and they were very helpful and remedied our issue. Very happy with the customer service!

Immediate Easy Assistance Ryan spoke fluent English. So grateful. He explained the problem to me and realized the unit was not repairable. Is resending another unit free of charge even though the issue *may* have been my fault. This exchange could not have gone more smoothly and Optimus is restoring my faith in how businesses handle customer service. I wish all business models everywhere would follow this lead.

Excellent Customer Service I had an issue where the time zone would reset by default that was 4 hours earlier than mine. The problem was fixed immediately fixed and haven’t had any issues since. I’m overall very happy with the service provided. Representative Abner Romero had it fixed within minutes. Thank you again!!

Nosey Momma! I needed to reactivate my son’s tracker; and the guy who helped me was quick and efficient and I hate that I forgot his name so quickly!

Eric was great! Our customer service agent, Eric, was fantastic! He helped us right away and fixed our problem in less than five minutes, along with helping us get s discount for all of our trackers. 10 out of 10 recommend!