We've been trying to return products… We've been trying to return products and haven't been able to get in contact with anyone. There is no phone number listed and they don't respond to their customer service emails.

I like the concept and when it works… I like the concept and when it works it’s pretty decent. I’ve been having issues with it not recording workouts and trying to get hold of customer service has been a nightmare. I just seem to get a chat bot throwing articles at me with no relevance to my issue. It’s turning out to be more hassle than it’s worth having to try and contact customer support to have MEPs added every time I work out! Is there any way to actually speak to someone? Pretty poor experience so far.

No Service at My Zone I have had my MZ Switch for almost a year and have had nothing but trouble with not connecting or connecting and then dropping out. Have done all troubleshooting including ensuring device is fully charged and even bought 2 extra belts to try. No response to support ticket lodged through bot after 7 days. I replaced an earlier model as it had the same issues but it seems all their products have the same problems. I think they are waiting out warranty period before responding. Referring issue to Australian Fair Trading.

Great product but poor customer service The idea behind the MyZone belt/product is great; however, the support/customer service is absolutely appalling. Everything is behind emails and an app support button that both yield very little response from a company that promote and use a product in large gyms but don’t want to face the customers. A frustrating and really poor customer service experience.

Awful customer service.. Awful customer service... Happy to take your cash, but the after sales support is woeful. Currently waiting 7 days for a reply to my message - 3rd separate time I’ve been in touch to resolve the same issue. Shame, because the heart rate tracking is actually really helpful.