Awful customer service Overpriced, underperforming device. However that’s not the reason for the 1 star review. The customer service from MyZone is possibly the worst I’ve ever experienced. Device isn’t working as it should. Contact via customer service involves a reply some 7 days later, with each reply taking just as long and typically involving a copy and paste of the initial reply, with zero intent to actually find a solution for the faulty device.

No Service at My Zone I have had my MZ Switch for almost a year and have had nothing but trouble with not connecting or connecting and then dropping out. Have done all troubleshooting including ensuring device is fully charged and even bought 2 extra belts to try. No response to support ticket lodged through bot after 7 days. I replaced an earlier model as it had the same issues but it seems all their products have the same problems. I think they are waiting out warranty period before responding. Referring issue to Australian Fair Trading.

Second Review Second Review (see initial review below) As suggested I emailed Myzone on the 'listening' email address noted within their response my previous post (sorry but Trust Pilot do not allow email addresses to be used in reviews) with my additional feedback but I never received any response. DREADFUL Customer Services.

Reliable HR Tracker MyZone provides a reliable way for me to track my heart rate during planned workouts*. I like that I can virtually cheer on my connections. I like that I can compare workout-to-workout, month-to-month, and year-to-year what my output is/was. *I don't always put it on if I decide to do a quick core or yoga or pilates session, but I do use for my longer cardio/strength stacked workouts.

My ordinary experience with myzone.org… My ordinary experience with myzone.org was mediocore - neither too good, nor too bad. The staff were fairly pleasant and there seemed to be a sizable selection of products though I didn't personally engage in any purchses. As far as customer service goes, there was nothing noteworthy to mention - it was kinda avergae. I had to wait a few days for them to answer & thier response wasn't too helpful. But I managed to solve the issue in the end. All in all, a fairyl midling experience with myzone.org.