Second Review Second Review (see initial review below) As suggested I emailed Myzone on the 'listening' email address noted within their response my previous post (sorry but Trust Pilot do not allow email addresses to be used in reviews) with my additional feedback but I never received any response. DREADFUL Customer Services.

Awful customer service Overpriced, underperforming device. However that’s not the reason for the 1 star review. The customer service from MyZone is possibly the worst I’ve ever experienced. Device isn’t working as it should. Contact via customer service involves a reply some 7 days later, with each reply taking just as long and typically involving a copy and paste of the initial reply, with zero intent to actually find a solution for the faulty device.

Awful customer service.. Awful customer service... Happy to take your cash, but the after sales support is woeful. Currently waiting 7 days for a reply to my message - 3rd separate time I’ve been in touch to resolve the same issue. Shame, because the heart rate tracking is actually really helpful.

I like the concept and when it works… I like the concept and when it works it’s pretty decent. I’ve been having issues with it not recording workouts and trying to get hold of customer service has been a nightmare. I just seem to get a chat bot throwing articles at me with no relevance to my issue. It’s turning out to be more hassle than it’s worth having to try and contact customer support to have MEPs added every time I work out! Is there any way to actually speak to someone? Pretty poor experience so far.

Updated review Update- I did finally get a response from Myzone. Credit where credit is due a MyZone manager took over my complaint and offered me an exchange for my faulty device. This was easy to do and was swapped over at my local David Lloyd gym. I’m sure the team are working hard to catch up with the back log of raised tickets and felt I needed to change my review. It took a while to get a response but my ticket was eventually sorted with the resolution I wanted. Hopefully myzone gets back to full service soon Original review Lost all faith. I used to rave about the customer service at My zone. Always found it very helpful with a speedy process. Not sure what has changed. I have sent multiple tickets for a faulty device not detecting my heart rate. To this date all tickets have been ignored. I appreciate there may be a delay in response time, but the website doesn’t show this. My first ticket was raised 4th March Not sure if there is a technical issue with the ticket system, but I am stuck with a faulty device and no way of communicating my problem. From 5 stars to 1 one star