Exceptional! From the moment Eric, Plesser’s salesman approached me in the store, to the moment my GE Profile Washer/Dryer Combo was delivered, my experience was fantastic. Eric was informative without being pushy, and guided me through each step of my purchase and delivery date. How can I say enough about my driver/deliverer, Kyle? He was exceptional; polite, thorough, and careful as he moved through my house, and he brought in a very heavy appliance all on his own, which I didn’t think could be done by one man. I’ve used Plesser’s before, and they are now my “go-to” for any household appliance.

Poor service and communication Plessers stated they had a dryer in stock that they did not have, which is what caused us to order from them instead of a local retailer or big box chain, which did not have our choice of dryer in stock. When Plessers realized they didn’t have our dryer, we received a call from Mike who stated we could cancel our order or wait until the dryer was in stock, and that we could change our minds at any time. We eventually changed our minds and called the direct line to Mike that we were asked to use to cancel our order. After not hearing for four days, I called the general Plessers line and was told the item had shipped and that the order could not be cancelled without a return shipping fee. Days later I received a notification that my dryer had shipped. the associate was either wring about the ship date, or Plessers order status has lagged by two to three days. I called Plessers a third time and reached customer service, which insisted orders could only be cancelled in writing before an item shipped, which directly contradicted the instructions we received from Mike to call him directly to cancel our order. Today we have not received our dryer still in spite of the final mile service, AM Transit, having received our dryer four days ago. We have not even received a called from AM to schedule our delivery.

From bad experience to unbelievable service The delivery driver Kyle was very knowledgeable , courteous and above all he was a model employee. You should praise him for his excellent service, unlike the first driver you sent here on Friday 4/5/24. That individual named Doug needs to take a course on customer service and shouldn’t be dealing with your customers if you want them to return in the future.

As one of the previous reviewers stated… As one of the previous reviewers stated this would have been no star review but not able to choose that. It has now been almost 2 months dealing with this matter with Plesser and we still don’t have a functioning cooktop. It arrived not working properly but we were told “it’s now under warranty” so there was nothing they would do. We waited for 2 weeks for parts to be ordered and when they were installed one “new” part didn’t work so now we are waiting for more parts for a brand new cooktop. I find it very interesting that Plesser wil respond to a positive review but not a negative.

New Refrigerator This was my first refrigerator purchase in 50 years! I am so happy that I purchased from Plesser's. The salesperson (Michael Erhart) was so helpful and reassuring that the delivery and installation would go great (which I was very nervous about because of size restrictions). The delivery and installation was exceptional and I am enjoying my new refrigerator. I highly recommend Plesser's and will be a continued customer.