Long time user of VENTA Humidifiers! I have purchased eight VENTA humidifiers over many decades. They are quiet, effective, and provide the correct level of humidity for our home. LW 25 has improved over the years with a simpler mode selection. I have just bought a LW15 for a smaller room.

Order didn’t arrive - but all is well! My order didn't arrive because they do not deliver to PO boxes, which I either missed or wasn't alerted to when I placed my order. All was explained and tips were given for a more satisfying outcome. Emails were prompt, kind, and professional.

Items ordered were correct Items ordered were correct, timely delivery

LW25+ Deficiency I purchased the LW25+ in December. I experience the low water fault routinely when in fact there is still plenty of water in the tank. Customer service has been very helpful in regard to cleaning the metal straps on each side of the tank. This has to be done on a regular basis and is really quite a nuisance. If I had been aware of this I may have considered the standard model or another manufacturer. Obviously the company is aware of this issue and has generated a procedure to address what I would consider to be a design problem that nevertheless leaves the end user with a labor intensive remedy.

Terrible Quality Control I ordered the black LW25 Comfort plus, it arrived quickly but when I opened it and tried it for the first time it leaked from the bottom. Support seemed to know of the issue and the only good experience I've had so far with this company was how quickly the lady helped me on the phone. So I finally get my replacement and it's the wrong color(white) and wrong model(regular LW25). Still currently waiting for my 2nd replacement, at least I got my refund after 20 days...