My order arrived on time My order arrived on time, the person I spoke to about my order directed me to the place for ordering. Didn't have any problems getting the products!

LW25+ Deficiency I purchased the LW25+ in December. I experience the low water fault routinely when in fact there is still plenty of water in the tank. Customer service has been very helpful in regard to cleaning the metal straps on each side of the tank. This has to be done on a regular basis and is really quite a nuisance. If I had been aware of this I may have considered the standard model or another manufacturer. Obviously the company is aware of this issue and has generated a procedure to address what I would consider to be a design problem that nevertheless leaves the end user with a labor intensive remedy.

Terrible Quality Control I ordered the black LW25 Comfort plus, it arrived quickly but when I opened it and tried it for the first time it leaked from the bottom. Support seemed to know of the issue and the only good experience I've had so far with this company was how quickly the lady helped me on the phone. So I finally get my replacement and it's the wrong color(white) and wrong model(regular LW25). Still currently waiting for my 2nd replacement, at least I got my refund after 20 days...

Venta is the only choice Venta is the only product I have found to humidify my music studio. Instruments are very sensitive to humidity. My Venta LW45 is able to keep it at a constant 50% plus it cleans the air.

Good experience for the most part Venta used to offer a 10 year warranty for their humidifiers, but now only offers a 2 year warranty. This drastic decrease in warranty support may have implications about their product or business practices. Received my LW45, filled it up (note that the water line can be considered vague unless someone has looked through the manual) but it didn’t start initially after pressing the power button, and I had to open it up and plug in a loose cord. Fortunately, working on Venta humidifiers is an intuitive & easy task. Seems to work fine and does what it’s supposed to do. The sound it makes is strangely calming.