Missing Some of the Order What I ordered, and paid for, never arrived. I did an add-on order to my pre-order. I received only part of my pre-order and none of the add-on. I've not pursued action because you said you were working on this. So I'm still waiting. I like what I've received so far and would like to enjoy the rest.

Exceptional chargers and charging cables. I have been “on board” with Magfast since its initial crowdfunding. I have been impressed with their transparency and communications throughout the development process. And now I am enjoying these amazing chargers and Lux cables. Product designs and performance are everything they said they would be. I received my first Extreme Life Kit in August 2023 and have enjoyed the chargers at home and during overseas trips. There is nothing on the market that can compete with Magfast. I have placed additional orders as well as preorders at the beginning of development.

MAGFAST goes the extra mile in customer service!! I was having a problem with registering my Heathrow luggage (which I adore, by the way). I was so very frustrated because I was so excited after opening it up and seeing the lovely surprise inside!! MAGFAST does go the extra mile when servicing their products. My problem was resolved and I am a happy camper - I mean soon-to-be traveler!!

1.The Quality of the Products are… 1.The Quality of the Products are amazing !. 2.The service is excellent albeit it does take time to respond right away,but the concerns get addressed effectively. 3.However Need to improve the back order situation. Would highly recommend all the current products in the market.

I received my Heathrow Pro and am… I received my Heathrow Pro and am loving it. Told my husband we need to plan a trip just to use it. The packaging was very nice and kept the luggage from being damaged during shipment. I was very pleased with the look and feel of the luggage. Then I opened it up I was very happy with the interior, I was very happy the receive the blanket, travel bag, journal, and travel stickers. Was a nice touch to my order. I have enjoyed all the products I have received from Magfast. We use our charging cord and power blocks regularly.