My case cracked after one drop My case cracked after one drop, good news phone had no damage! Went online to the cell helmet website filed a warranty claim and within minutes received an email with information and link. Followed the directions, and had a new case on the way in a few minutes. The downside is it still cost $10.00.

Damaged USB Cord I purchased a USB cord from a local Verizon store in my neighborhood. After using it for about three weeks it broke. Instead of simply giving me a new USB cord, I was told I would have to contact the vendor Cellhelmet. They were quick to respond and after looking at pictures of the damaged USB cord and my receipt they agreed to send me a new one and waived the shipping charges. Excellent customer service!

Customer service was great What made my experience great was customer service Aaron put together a 35% discount at Checkout for me as a return customer. I ordered replacement liquid glass and a Turquoise hard cover for my Samsung 20S Note Ultra. shipping to UBreakIFix at 501 Westport Ave, Norwalk CT 06851. I need an appointment for either Monday 2/27 or Tuesday 2/28. Linda DePonte

Had a charging block with a short and… Had a charging block with a short and is under cell helmet lifetime guarantee. Went to US Cellular and they filed the claim for the replacement immediately only paying for the shipping charges. Got immediate notification the product was being shipped by cell helmet. Couldn’t be more pleased since this product lasted almost 7 years.

Purchased a new smartphone and screen protection Purchased a new smartphone and cellhelmet to protect the screen. It’s been three days since I bought it and still can’t register cellhelmet. I’ve emailed many times and they respond with needing to complete info on a link after which they tell me they’re on it. I was told I need to follow up with cellhelmet. I’ve been in contact with Aaron who hasn’t helped at all. Why do I need to go through all this to register the product for a warranty?? It’s BULL!!!