Very impressed with the Zline… But one of the sales manager should be fired immediately! Very impressed with the Zline appliances (I bought a double oven, gas cooktop, refrigerator, dishwasher and hood.) I was very happy with the buying process with one exception. The customer service manager (I did not get her name but she works for Robyn) was a total smart aleck. I am 76 years old. Out of my many years of dealing with sales managers, owner, sales people, etc. I can honestly say she was the worse. Zline definitely should get rid of her immediately. After insisting on speaking with a higher up manager in the company, I was finally transferred to Robyn. Robyn was very nice and took care of the problem immediately.

Outstanding old-fashioned service Outstanding! I am not a professional online purchaser. My wife takes care of that stuff. But this one I did and my experience was excellent. Ordering was simple, fast, and very efficient. I received emails daily confirming my purchase and expected delivery dates. Delivery was prompt and both boxes arrived without a crease or dirt on the boxes. I unpacked everything and all parts were there in factory fresh condition. I am very impressed with The Range Hood Store and the high standards of service their employees demonstrated to us.

Thermostat came defective on the oven… Thermostat came defective on the oven when new. Paid $6800 for a low end oven that is super hard to get service one. Range sounds like it has air in the gas and makes a popping sound. Tech that was replacing the thermostat says its not what he came to fix. Wouldn't recommend. Should cost $4K tops and come with a warning.

My sales guy was absolutely fantastic My sales guy was absolutely fantastic. He was patient, diligent, went above and beyond to procure extra information and guide, which item I wanted I needed. And he must’ve worked some magic in order to get it delivered five days before we were worried WKSU it would take! Please give that guy a raise because he’s very very good!

DON'T MAKE ANY ERRORS- updated I had an initial hiccup with the company. After a complaint, from me, the company’s “Sales Team” reached out and offered to refund or exchange my product. I will say, I am impressed with the level of service I have received from the “Sales Team”. I will not say much about the customer service experience. I appreciate the help I have received from Mr. Tim S.