Smooth After Initial Hiccup Though I did not receive a message that my phone had been received and was being processed, I received a prompt reply to my email inquiry and everything flowed smoothly thereafter.

Overall great experience - long delay in payout The overall experience was great. However, I deduct 1 star because the whole process took almost 2 weeks. BuyBack Engineer advertises with "payout the same day we receive the phone". In my case, it took approximately a week between my phone being delivered to BuyBack Engineer and the money being sent to me. I understand that with the release of the new iPhone, this company might be overwhelmed. But then don't promise something you cannot fulfill.

Made selling my old iPhone WAY EASIER Quick survey to determine sell/buy price. Labeled given for shipment. Email order confirmations to track the process. Money sent straight to Venmo account like guidelines stated it would. Made selling my old iPhone WAY EASIER than I excepted!

SCAM This is a scam. I sold them my phone to them back in September and I have yet to receive my money, whenever I call them it goes straight to voicemail. I was able to email with someone but all they do is offer empty promises saying that they’re going to mail a check that never arrives or that they are going to send the money through PayPal but then of course there’s a computer problem that wont allow the money to be sent. If you’re still skeptical just call them and I guarantee you it will go straight to voicemail and you can even just look up their address and see that its just a mail post office not a store or regular office. Save yourselves!

Frequent user of buyback engineer Frequent user of buyback engineer, quick & efficient process. Always gives you the best price for your old or used products, I’d high recommend using them if you don’t want to be low balled by other companies.