Seamless and efficient process! BuyBack Engineer was seamless and super fast! Got a great deal for my old iPhone and the process to exchange was so easy. I received payment within an hour of my device being delivered. Would 100% recommend this service/use them again!

Pleasant experience I used BuyBack to sell my old phone for some quick extra money, it shipped to the company within a few days and I was notified once it was received. I had opted to receive my money through apple pay but there was a snag and I had to reach out via email to figure out what to do. I was very pleased with the customer service and their ability to resolve the issue quickly and was even given an extra $10 for the inconvenience. I would absolutely use BuyBack again in the future.

Overall great experience - long delay in payout The overall experience was great. However, I deduct 1 star because the whole process took almost 2 weeks. BuyBack Engineer advertises with "payout the same day we receive the phone". In my case, it took approximately a week between my phone being delivered to BuyBack Engineer and the money being sent to me. I understand that with the release of the new iPhone, this company might be overwhelmed. But then don't promise something you cannot fulfill.

SCAM This is a scam. I sold them my phone to them back in September and I have yet to receive my money, whenever I call them it goes straight to voicemail. I was able to email with someone but all they do is offer empty promises saying that they’re going to mail a check that never arrives or that they are going to send the money through PayPal but then of course there’s a computer problem that wont allow the money to be sent. If you’re still skeptical just call them and I guarantee you it will go straight to voicemail and you can even just look up their address and see that its just a mail post office not a store or regular office. Save yourselves!

The process so easy and quick The process so easy and quick. Printed the label, shipped the iphone and kept me informed throughout the whole process until I received the payment from venmo. Couldnt have asked for a better experience