Five Starts for valuable personalized assistance… 5 stars for the valuable assistance received from Gino over the phone for me and wife. He is very knowledgeable about SIM card functions and phone operations (both android and Apple) and patiently explained everything. He also made useful suggestions about data plans based on our specific travel plans including how to get the best value on the different options. We haven't used the card yet so this review is based and very appreciative by the exceptional customer service we received from Gino. We hope Gino gets an extra company bonus for next Christmas. :-)

I was very impressed with the support… I was very impressed with the support from OneSimCard. I did a lot of research before purchasing since this was my first International trip. I saw good reviews for so I went with this one. I contacted them 3 times before the trip and they were very responsive and helpful. Once I was on my trip, I had a couple of issues and again, their response was swift and professional. The installation was easy enough and since we went to two different countries, it was nice to not have to get two different SIMcards. It worked in both countries. Thank you.

I am giving 5 stars because the… I am giving 5 stars simply because the customer service agents stuck by me for two long trouble shooting sessions when in the end, I discovered that it was MY problem because I had "Do not disturb" clicked on my phone resulting in voice calls not connecting. The service now works fine. My data package is 2000 MB for under $25----reasonable. GPS doesn't use that much---primary reason for me.

Unreliable Service As a long time customer, OneSimCard has provided marginal service for many years. It is definitely not what a cell phone user needs. When their service stops working properly - - you report the problem to them, and they give you a run around at fixing it. All of a sudden, their service magically starts working saying it's not their problem. Users should not have to put up with this kind of response. Users need reliable service. Don't use OneSimCard, Ken

Excellent customer service Thank you to the customer service folks David and Andrew - good information and details on what is the correct sim card for my trip. Thanks also for expediting shipping. Well done OneSimCard.