Ripp-off - not supported by German Network Providers German network providers do NOT support this Simcard. On the website they claim that they cover Garmany but I am from Germany and it doesn't work - their support confirmed that their simcards are not coverd by German network providers. This might affect other European countries as well since e.g. the simcard is not working for telecom. Now I want my money back bcs. they make false claims on their website and it is not working for me in Germany but the support is not responding to my mails. Additional they are very expensive compared to other providers. Look for other providers!! Especially when you want to travel in Europe or if you have family/friends in Europe.

update on bank sms verify PEN? The bank SMS text verify has worked quite well the last year or so. I saw the message the company wrote back to a previous customer, in early June 2023, saying the service is down and they are working on it. Here now on June 26 can that same employee provide an update regarding the SMs bank/PEN situation for existing customers? Thank you.

Expensive choice that works in East Africa but did not work well in the USA This card may be useful if you travel a lot, but it is way cheaper to buy a local card. I got one to travel in Africa and to use in the USA. The coverage in East Africa was fine, but it was very expensive to run. The coverage in the USA was unreliable and cost was so high that I bought a local pre-pay card for much less. They give no refunds on extra credit if you top-up in case you need it. My purchase of this card ended up being an expensive experiment that was rarely worth it.

One sim customer service is very good One sim customer service is very good, no need to wait, just dial from your mobile to customer care, and within one minute you will receive a callback. All problems were listened to very carefully and they were resolved instantly. last 7 years I have been using this service in various countries whenever I travel. No need for a local country number to dial someone.

Service Down: Incompetent Response (No Response) I am 70 years old. I use 2FA for this company to access a bank account to transfer funds for a medical emergency. OneSimCard service has been DOWN for two days for 2FA banking. Stuff breaks and that can be excused. What cannot be excused is the poor (non-existent) customer service. No response on phone calls. No response on Live Chat. Warning to potential customers: STAY AWAY FROM THIS COMPANY. Any company that cannot keep lines of communication open when stuff breaks does not deserve your business. It's a DAMN GOOD THING I DON'T HAVE A MEDICAL EMERGENCY AT THIS TIME.