I am giving 5 stars because the… I am giving 5 stars simply because the customer service agents stuck by me for two long trouble shooting sessions when in the end, I discovered that it was MY problem because I had "Do not disturb" clicked on my phone resulting in voice calls not connecting. The service now works fine. My data package is 2000 MB for under $25----reasonable. GPS doesn't use that much---primary reason for me.

Gino had excellent patience with me and… Gino had excellent patience with me and was very clear and spoke slowly so that I could follow him. I wish everyone could instruct over the phone in this manner as so much easier to understand. I feel he made extra effort to make sure I understood and could make the right decision.

Happy Ending After an exhaustive month or so on a OneSim Help Desk Ticket trying to determine why my VOIP app did not work on an Android phone, I congratulate the help team for putting up with me. It is not that I don’t like OneSim; I do and have used it for over ten years with great success. When tech things go wrong, I suspect I am not alone in becoming a poor-me bore and a nuisance. Although One Sim did not actually solve my problem, they spent endless time with me trying many solutions. In the end, changing the modem/router in the house had OneSim’s VOIP app working perfectly. In an age where so much of customer service is robotic at best and non-existence at worst, it is great to know that OneSim has real people to keep customers happy and up to tech speed. Thanks guys.

Ripp-off - not supported by German Network Providers German network providers do NOT support this Simcard. On the website they claim that they cover Garmany but I am from Germany and it doesn't work - their support confirmed that their simcards are not coverd by German network providers. This might affect other European countries as well since e.g. the simcard is not working for telecom. Now I want my money back bcs. they make false claims on their website and it is not working for me in Germany but the support is not responding to my mails. Additional they are very expensive compared to other providers. Look for other providers!! Especially when you want to travel in Europe or if you have family/friends in Europe.

ACTIVATION A bit of trouble activating - my own lack of experience - I did not include the oo before the number to use to confirm activation. Called the help number & spoke with Brian - quickly sorted me out