I am giving 5 stars because the… I am giving 5 stars simply because the customer service agents stuck by me for two long trouble shooting sessions when in the end, I discovered that it was MY problem because I had "Do not disturb" clicked on my phone resulting in voice calls not connecting. The service now works fine. My data package is 2000 MB for under $25----reasonable. GPS doesn't use that much---primary reason for me.

Gino had excellent patience with me and… Gino had excellent patience with me and was very clear and spoke slowly so that I could follow him. I wish everyone could instruct over the phone in this manner as so much easier to understand. I feel he made extra effort to make sure I understood and could make the right decision.

ACTIVATION A bit of trouble activating - my own lack of experience - I did not include the oo before the number to use to confirm activation. Called the help number & spoke with Brian - quickly sorted me out

Happy Ending After an exhaustive month or so on a OneSim Help Desk Ticket trying to determine why my VOIP app did not work on an Android phone, I congratulate the help team for putting up with me. It is not that I don’t like OneSim; I do and have used it for over ten years with great success. When tech things go wrong, I suspect I am not alone in becoming a poor-me bore and a nuisance. Although One Sim did not actually solve my problem, they spent endless time with me trying many solutions. In the end, changing the modem/router in the house had OneSim’s VOIP app working perfectly. In an age where so much of customer service is robotic at best and non-existence at worst, it is great to know that OneSim has real people to keep customers happy and up to tech speed. Thanks guys.

HIGHLY Recommend OneSim Card After conducting extensive research for a reliable phone service while traveling internationally, we chose OneSim Card and couldn't be happier. We started the service 7-8 years ago with hard SIM cards. This year. I decided to try their eSIM in one of our phones. Customer service provided by Gino was "Top Notch" in resolving a couple of issues in a timely fashion. Gino stayed in contract throughout the process, ensuring all technical issues were resolved to our full satisfaction. We're installing their eSIM on my wife's phone now as well after piloting on my phone. The eSIMs will reduce the number of phones we have to carry for travel for safety and communication purposes. We highly recommend OneSim Card!!!