Delta 2 So far, so good... Bought the Ecoflow Delta 2 back in Oct 23 along with the 100w flexible solar panel for an short duration emergency backup system as part of the household push for less dependence on the grid after installing a Solar PV & battery earlier in the year. (No EPS) During a planned electricity meter change, albeit not for long we were able to maintain power to the wi-fi, computers and printers as my wife works from home. I plan/hope not to use the Delta 2 on a regular basis but gives piece of mind if/when the power drops out at home or need an extra push using off site power tools

Three years ago I would have given… Three years ago I would have given EcoFlow 5 stars for there costumer service, today I would give them maybe one. And that would be only because they picked up the phone. Nothing has come out of the last three calls I have made simply to get a user manual that didn't come with the delta 2 I bought. Thanks for nothing.. John McClallen

DO NOT upgrade firmware - will BRICK the device DO NOT upgrade firmware, it will brick your device. My EcoRiver Pro was 85% of charge (I only ever charge to 85% to maintain long battery life). The notified me of a firmware update, the main resolution of which is to "extend battery life". So I hit the upgrade button, and 4 minutes later my device now shows 0% battery and will not charge or power devices. It is DEAD!

Uk customer support seems not to exist in Uk I had one product which I was happy with delivery ,quality etc. 3 stars only for experience with first order otherwise it would be minimum. So I decided to buy another product. On website was stated delivery from UK or French storage on7-8 days. Waiting already month!!!! And product was sent from China! I contacted all possible emails. I was adviced sit silence and wait. Uk website is rubbish for customer support. All support from China. Where is eu customer support????? I gave them time to deliver this week or I rise a case with paypal. Requested refund already-we will ses how fast problem will be resolved. As Support is a joke!!! Order EFUK-14594 Placed on December 21, 2023 at 5:48 pm It was allegedly picked up on 26 December by Udel from China-some shady delivery company.

Don’t buy direct from them Don’t buy direct from them. Ordered and tried to change a model within 30 min. I could not cancel - too late for that. So 10 days later the original model arrives- I refuse the delivery. They contact me and I explain I wanted to cancel. So it goes back to the sender. It has now been 8 weeks and I’m still waiting for my money back. Upon email contact- they respond in poor English with info variation of the same information. That they are sorry and that it was processed. I paid with a debit card. They state they refunded me via pay pal and to take it up with them. It’s all absolutely terrible. I can’t remember the last time I experienced such diabolical service. Stay away from that shop if you value your sanity.