I ordered the Ecoflow River 2 Pro I ordered the Ecoflow River 2 Pro. It is small but I like it easy to carry and use. I didn't get a manual but I called and two days later I got one. I live in California, my friends made fun of me. BUT the next week after I got it the power went out. It worked GREAT. I am a senior and didn't have trouble understanding manual. I would recommend Ecoflow.

The product is probably mediocre and… The product is probably mediocre and other products may be better. The real problem is customer service and support, misinformation or no response. Also, they sell you something one day and two weeks later there is a new and better deal or product. Further, no support on accessories. They have been out of extension cables and stands for rigid panels for six months. They just don't care about the customer, just their tech egos.

DO NOT upgrade firmware - will BRICK the device DO NOT upgrade firmware, it will brick your device. My EcoRiver Pro was 85% of charge (I only ever charge to 85% to maintain long battery life). The notified me of a firmware update, the main resolution of which is to "extend battery life". So I hit the upgrade button, and 4 minutes later my device now shows 0% battery and will not charge or power devices. It is DEAD!

Our ecoflow unit stopped charging via… Our ecoflow unit stopped charging via the 240v lead, everything else okay. We contacted Power2go who we bought it from and they contacted ecoflow customer services. We sent in a short video of our fault and ecoflow contacted us very quickly. We were then asked to send the unit back “free post” (remember to keep the original boxes when you buy one ! ). Within 10 days we had the repaired unit back fully working. 24 month warranty seems to be honoured. We didn’t get any explanation about the fault but customer services told us that the MPPT circuit board had been replaced. Thanks to Amy & Alma at Ecoflow Customer services and Danielle at Power2go.

Product is perahps good. Peripherals and Support are terrible I think that the products may be good value, but the customer support is shocking. They stall and ask for every piece of information, sometimes several times. My problem was eventually solved by a facebook member who advised buying a new charging cable from amazon - which did fix the problem of it not charging from solar. All Ecoflow did was to ask questions and take days to reply.