Product is perahps good. Peripherals and Support are terrible I think that the products may be good value, but the customer support is shocking. They stall and ask for every piece of information, sometimes several times. My problem was eventually solved by a facebook member who advised buying a new charging cable from amazon - which did fix the problem of it not charging from solar. All Ecoflow did was to ask questions and take days to reply.

I ordered the Ecoflow River 2 Pro I ordered the Ecoflow River 2 Pro. It is small but I like it easy to carry and use. I didn't get a manual but I called and two days later I got one. I live in California, my friends made fun of me. BUT the next week after I got it the power went out. It worked GREAT. I am a senior and didn't have trouble understanding manual. I would recommend Ecoflow.

Very bad products with very bad… Very bad products with very bad customer service. Products are designed to last 12month maximum. Then you go backwards as nd forwards with refurbishments someone alse Had trouble with. No money back Avoid at all costs

Ecoflow has the worst customer service… Ecoflow has the worst customer service around. We purchased one of their new Smart Home Panel 2 devices. After having it professionally installed by an electrician, it was determined to be defective. This means that our house is without power within 12 circuits. Their phone number is staffed by entry-level support in China, which cannot do anything without emailing another department. The other department has not responded in over 10 days. At this point, we are going to have to sue them.

Please tell me what you have done to even contact me, since your 1 and only email promised you would do. You haven't done anything at all never mind replace this awful mower please. Dear Devia, Why do you continue to play these games. You raise a query with T P that I have already replied. You hope I will not reply in 3 days, so it is removed, but I answer you. But you not me. Then this repeats again. The so called perfect mower was a perfect gift for 77 year old disabled war pensioner. But please again...... read my complaints . Al your silly queries are answered there. Please change it ad I will not embarrass my son, who bought this as a top gift for me. I will not ask for his bank details. Just replace and pick up please Best wishes Derek You haven't done anything at all never mind replace this awful mower please. I have heard nothing from you despite your promises to respond to my complaint. You never have., all you have done is sent a confusing message to Trust pilot. Please tell me what you have done to even contact me, since your 1 and only email promised you would do, NOTHING? Apr 29, 2024, 09:35 GMT+8 Dear Customer, Please let me know if you need any further assistance. Have a nice day! Best Regards, Devia