22 inch electric log set I ordered the 22 inch electric log set from Turbo directly (they had the best price on my research). I received the order within a few days but it was all cracked apart on top of the unit. I immediately contacted customer service, they had me take photos and email to them. Turbo apologized for inconvenience and immediately replaced the log set delivered within one day. I love the log set, it looks beautiful and is nice and warm. I highly recommend this product, you won't be disappointed.

Outstanding Customer Service!! The customer service I received was Outstanding!! I ordered my fireplace a couple of months ago for my new addition at my home. When we opened up the box of the Turbro unit we were set to install we found the glass cover to the unit was shattered. I emailed their customer service expecting a huge hassle to get the unit or the glass replaced. I was pleasantly surprised at how easy they made the process. My replacement glass was received only a few days later. I will definitely be recommending Turbro to all my family and friends!!!

The heater is great The heater is great. My wife and I really like the heater. Customer service is excellent. We purchased our heater from Amazon. Upon arrival, we found that the crackling sound was not working. I emailed Support, which promptly shipped a replacement heater. New heater works great. I would recommend the heater and the company to anyone.

I wasn’t familiar with Turbro I wasn’t familiar with Turbro, but ordered an electric fireplace for my mother based on the positive reviews. The fireplace is great, but the remote didn’t work. I contacted customer service and Wilson reached out. He was timely, courteous and provided a solution. Very pleased and will be ordering another for my home. Great job Turbro and Wilson!

Turbro Greenland humidifier, excellent choice Once I decided on the Turbro Greenland GLH20 humidifier I Looked at several sites for a price comparison. The Turbro site offered the best price and free shipping. The item arrived quickly and very well package. After several days of use it works great. Extremely happy.