Excellent customer service I recently had a difficulty with my remote control on my turbo fireplace heater purchased in October 2022. I called the company and explained my situation. I was unable to turn on the unit I loved because my remote no longer functioned. On January 30, 2024 the company sent me a new unit. The interaction was above and beyond and The gentleman could give lessons in customer service. No hassle despite the fact the warranty expired. My unit now works as it did. I am one satisfied customer.

I purchased the TURBRO I purchased the TURBRO - TS25 on Amazon. Great heater, looks terrific and functions great. Unfortunately, after one year the heater and blower failed. I contacted customer service and received a same day response. After a few friendly and short email exchanges, they shipped me a new unit. And even confirmed with me that it was received and was working properly. Literally the best customer service experience I've even had. Highly recommend.

The heater is great The heater is great. My wife and I really like the heater. Customer service is excellent. We purchased our heater from Amazon. Upon arrival, we found that the crackling sound was not working. I emailed Support, which promptly shipped a replacement heater. New heater works great. I would recommend the heater and the company to anyone.

Great Customer Service! Great Customer Service! I haven’t been able to use the heater yet because Amazon shipped one that was described as like new condition but when I unpacked the fireplace it had no legs in the box. I contacted Turbro directly, via email, and they responded promptly, requesting the exact model number and invoice from Amazon to be certain they were shipping the correct parts. The replacement legs are on their way and I am looking forward to enjoying my fireplace heater soon. I did plug it in to check that it was in working condition and I was impressed with the “flames” - they are more realistic than many others I’ve seen.

Exceptional Customer Service & Great… Exceptional Customer Service & Great Product! Love all the colors and the crystals. Seems like a real fireplace.