Promised $120 by this website. Was paid $30. Believed the great reviews of this website to trade in smartphone. Went through the online form to get a value of $120. Mailed it in. Was told they were paying only $30 because of "scratches". The online form did not mention anything like this and the phone was certainly ok to use. So it seems unless your phone is in perfect pristine shape they won't pay the full amount. Won't do any business with this company again in the future.

Helpful customer service and good experience Modification to previous comment. Rich from the customer service team was very helpful all time. He kept a good track of email and order status. The prior email delivery issue was solved as well. Sold three devices to them recently. And will come back in the future when I need to replace electronics. Hope to be part of their endeavor of supporting animals. Great merchant!

Still waiting on payment Still waiting on payment. One of the staff members told me in 1-2 business days it been 5 days I still haven't received payment email. Update I have payment now after contacting support they responded quickly

Always a great experience I’ve worked with Cell4Pets twice now and each time I’ve had a great experience. Their customer service is excellent and very responsive! I’ll continue to work with Cell4Pets and will continue to refer family and friends.

5* experience every time! 5* experience with them each time I've sold an iPhone here (I've done so three times). Not only have they been the highest offer each time I've looked to sell a phone, they are easy to get in touch with an their customer service is unmatched. Oh, and not to mention, part of their proceeds are donated to no-kill animal shelters so you feel good working with them too! A++++++