I've encountered the problem concerning… I've encountered the problem concerning downloading data from the drone. The customer service agent replied and resolved this problem in one week! Thank you for your kindly support.

I ordered the Evo 2 v3 bundle I ordered the Evo 2 v3 bundle. I placed my order online and found it to be easy and straight forward. I ran across a problem with the discount that comes with sharing your email address. This gave me the chance to contact customer service. I was very pleased with the prompt replies and resolution! The order arrive in a short time. Everything was packed well and had no problems setting up. VERY pleased with my new drone! I did have an issue with UPS which had nothing to do with Autelpilot. I gave the infomation to Customer Service and they used it to correct the problem. I am VERY pleased with this company and will continue to do business with them! I highly recommend you buy from them as well!.

Poor Poor, customer service. Purchased Autel Pro evo v3. Helipad with bundle never came with package. Controller had issues charging for nearly 1 week. Wanted to service a new controller. Stick with a US distributor or brick and mortar store.

Amazing Drone I ordered the Evo pro 2 v3, as I wanted a drone that could take off anywhere as I live on an island with horrible no fly zones, and DJI drones were not cutting it anymore, this drone was such a surprise it is so well built and sturdy and the camera quality is just stunning! I only wish it has 10 bit and the way how it flies feels different to my dji drones but I think I can get used to it. Also night more is a dream you have to see it to understand for yourself

Don't buy from Autel Pilot Hong Kong Spent £3,000+ on an Autel Drone It was refused entry into the UK by customs as they had declared a false valuation of 480 dollars and not paid the duties Customs did not contact me,they sent it straight back to Autel Pilot and I have been informed by DHL It has been returned to them in Hong Kong I have forwarded this evidence to Autel Pilot.During this Autel Pilot wanted me to tell lies to customs and give a false purchase value which I refused to do.I explained I had never had the drone or even seen it and nor had customs or DHL contacted me it had simply been returned to them.Autel Pilot then asked me to pay the duty keep the receipt and they would refund it clearly not understanding it had already been returned by customs,without being asked to pay anything.Requested my £3000+ refund and have been totally ignored and no refund.I am hoping PayPal will be able to sort this out because Autel Pilot clearly don't want to refund me. A warning to all considering purchasing from Autel Pilot,go and buy from elsewhere