I've encountered the problem concerning… I've encountered the problem concerning downloading data from the drone. The customer service agent replied and resolved this problem in one week! Thank you for your kindly support.

I ordered the Evo 2 v3 bundle I ordered the Evo 2 v3 bundle. I placed my order online and found it to be easy and straight forward. I ran across a problem with the discount that comes with sharing your email address. This gave me the chance to contact customer service. I was very pleased with the prompt replies and resolution! The order arrive in a short time. Everything was packed well and had no problems setting up. VERY pleased with my new drone! I did have an issue with UPS which had nothing to do with Autelpilot. I gave the infomation to Customer Service and they used it to correct the problem. I am VERY pleased with this company and will continue to do business with them! I highly recommend you buy from them as well!.

Superb customer service Superb customer service both during purchase and follow-up after purchase! Always replied to my questions and concerns normally within hours. The Evo II Pro v3 is a world-class drone and to date, has performed beyond our very high expectations. Also, all the products were received quickly and the shipping packaging is the best we have enjoyed. Thanks to Lucy and the rest of the Autelpilot team!

I purchased a Evo max 4t paid 10000$… I purchased a Evo max 4t paid 10000$ for it which was 12557$ Canadian dollars!! The drone was never delivered to my address! They sent it through DHL shipping and I had asked DHL that I would pick it up from their warehouse location and they didn’t even listen and somehow they sent it out for delivery and package was lost… Autel quickly took care of the bad situation and dealt with it amazingly and sent me another one fast shipping and included me extra batteries for the bad experience… I dealt with a lot of drone companies online and this one is the best one ever… this is my 11th order from this company and always has been amazing… thanks autel…

Sophia was very professional and… Sophia was very professional and offered great advice to contact the right person to help with my request.