Customer service and prompt attention… Customer service and prompt attention was excellent!! I paid extra for expedited shipping, and when they sent the wrong item, they promptly sent out the correct item the same day! They also expedited the shipping on the replacement as well! They were extremely courteous, prompt in their replies, and I am now a lifelong customer!

Cool little device Cool little device. I ran into a couple things that bothered me. Didnt feel like it hit at a 4.2v and the magnet ripped the atomizer out of several of my 510 cartridges and then trying to remove an atomizer the magnet ripped off... so now it doesn't work. Cool device though, ran well.

received the unit quickly received the unit quickly, and went to charge it like the instructions stated, but found it real hard to insert the cable into the charging hole. Did finally get it in there and charging now.

I ordered 3 cart vapes I ordered 3 cart vapes, one of them wasn’t working, they didn’t even ask me to return the damage one, n just sent me another one instead!! GREAT PRODUCT, GREAT CUSTOMER SERVICE

Trio works great Trio works great, the cover on the concrete pod is pretty thin and weak so it cracked on the first day and will occasionally come off but it's really not a big deal. I'm using it with some sugar concentrate and it burns good.