I had a query regarding some sunglasses… I had a query regarding some sunglasses (so no order). I was really happy with the speed and honesty of their reply. No corporate spin or nonsense marketing. It was candid, honest, and APPRECIATED. I wish more companies operated like this.

No reply I ordered on 27 of November 2023 and until now it’s not fulfilled. They don’t answer email nether their chat box. I even tried twitter (X). Still nothing. Worse experience I had on online shop. Order number 41930. Edit: Yes you’re right when I emailed on working hours again you respond to me in 24 hours. But when I sent email on respond of your automated I wasn’t answered until I made a new email the next day. So this edit is for people who need help. Email them on their working hours only. I panicked as nobody answered me in the chat. Also there was no cancel order in my profile. So I thought it was a scam. My apologies, they respond fast enough in their working hours. Which is during weekdays from 9PM EDT - 6PM EDT. I’ll give 4 stars just because of the rollercoaster of emotions.

Poor customer service, ignored my requests on purpose. I have been a loyal customer to Ampere for 3+ years and crowdfunded many of their products. Last year in September I bought an item on their online shop, weeks and months went by without shipping. I asked for a cancellation and reimbursement mid-March, and after them asking me twice over the course of two weeks if I was sure of my decision, and me sending 5 emails asking for cancellation, guess what, the item has shipped? What a surprise! They waited 2 weeks for the item to ship so they couldn’t cancel it anymore. I needed that money back. I am never buying from Ampere again.

After 3 months, the glasses wont charge at all I ordered the ampere glasses (Dusk Lite). The order was quite on time. I used the glasses and noticed, the battery life is quite abnormal. it would hardly stay charge for an hour. i wrote about it to them and they infact sent a replacement. I was quite happy with the support. However, the actual issue of battery still remains. I did not use the glasses for like 45 days coz of travelling. As soon as i came back, i kept the glasses for charging but it wont charge at all. I do not see the charging indicator light also. I would like to mention that glasses did not move from my house. Update:As i mentioned before, they have an excellent support team. They sent me a replacement and it is working fine.

Futuristic company with outstanding customer service Ampere Tech is definitely ahead of its time and I have a feeling these guys are going to be one of the top names. I have not received their epic Dusk sunglasses I ordered so far but the experience with their customer service team was outstanding. Despite the heavy inflow of orders they were able to assist me with every query I had promptly and proved Ampere really cares about their customers!