Aged 80 first electric bike Aged 80 I was having difficulty riding my cycle as hills and wind were making life difficult. Walked into Eastgate Cycles , Gloucester and Graham suggested an Ampere DeLuxe 700 bike. Collected today in a rainstorm so was given a cup of coffee to wait it out. The instuctions were clearly given and explained fully. I set off home with some nervousness but I needlessly worried as the bike whizzed me back home via a hill I struggle on without me barely having to pedal. New days yet but so far would recommend Eastgate Cycles and this bike.

No reply I ordered on 27 of November 2023 and until now it’s not fulfilled. They don’t answer email nether their chat box. I even tried twitter (X). Still nothing. Worse experience I had on online shop. Order number 41930. Edit: Yes you’re right when I emailed on working hours again you respond to me in 24 hours. But when I sent email on respond of your automated I wasn’t answered until I made a new email the next day. So this edit is for people who need help. Email them on their working hours only. I panicked as nobody answered me in the chat. Also there was no cancel order in my profile. So I thought it was a scam. My apologies, they respond fast enough in their working hours. Which is during weekdays from 9PM EDT - 6PM EDT. I’ll give 4 stars just because of the rollercoaster of emotions.

All queries made were replied promptly… All queries made were replied promptly with resolution and care. Was very supportive in understanding the concerns raised and all were dealt in a very professional manner.

Ampere customer service is top Customer service staff super helpful and understanding of issues I had with one of their products. Without hesitation they sent me a new product after very few steps of verifying that my defective product was under warranty. Super recommended company for the products and after sales service offered to the customer.

Ampere Tech, This company is a scam This company is a scam, pre-order Dusk sports in March 2023 and was told they will be ready by July same year. Asked for an update and they kept postponed the dates to October, then November then Spring 2024. Today April 27 a year and a month later still no sunglasses and no refund. Becareful guys Ampere Tech is a scamm. UPDATE: Yes you are a scam, my order is #36421 placed on March 29th 2023. A pre order should be ready 4 months after i place the order and it has passed 1 year and one month. There are more people complaining. So please, do not say is not a scam, be cause it is.