Requested a refund for an auto renewal Requested a refund for an auto renewal, I cancelled the renewal on the same day it arrived but they declined to refund and so I have escalated to my bank. some of the products they recommend are difficult to source and because of this its impractical. I'd expect a genuinely reputable company to refund if a service was cancelled at the inception and if you explained that the renewal was not wanted - draw your own conclusion from this response from the "Customer Success Team : "We want to confirm that: Your subscription has been canceled, so there will be no additional charges and you will not be billed again. As your subscription had already been renewed, unfortunately, we cannot issue a refund at this time. You can reactivate your Eative account anytime, we’d be very happy to help you enhance your healthy lifestyle! If you have any further questions, please do not hesitate to contact us! Best regards, Gemma You'll find our Terms of Service below for your reference. Eative Customer Success Team

Quick and Easy Cancellation of Subscription Wanted to cancel my subscription; not because there was anything wrong with the plan, but due to my lack of commitment to following it. Entered into chat, via the webpage and the plan was cancelled there and then by a helpful customer service rep.

Watchout for the charges..... I paid for this service a year in advance believing that it was a one off payment as I hate subscriptions as they are a con. Surprise surprise i got charge a second year yesterday. I only used it for 1 month as I found it clunky and not very good..... Eat Carbs and stay happy.

Was not impressed with the diet… Was not impressed with the diet program. You can get everything the app offers free online. Company attempted to automatically renew another subscription without authorization. I tried to resolve the issue with Keto Eative team to credit charge back to my America Express card with no success. Unfortunately I will need to take further measures to resolve the unauthorized charge. Be careful and check your credit card/banking statements daily!! It’s so unfortunate companies feel they can fraudulently charge credit cards and attempt to run a business.

This journey has been a successful one! This journey has been a successful one for me and I would recommend this eating plan to anyone. It worked far better than I had expected. I am struggling to follow it at the moment as I am getting a new kitchen installed and have no proper cooking facilities but just as soon as kitchen is finished I will be back following menus. Doing my best under the circumstances to stick to Keto though.