Be Very Careful! I would be very careful in trusting this company. Today I called during business hours. I pressed 2 for sales. An outgoing greeting kept telling me to hold for the next available person. After approximately 35 minutes, the line went dead. I tried again pressing 1 for customer service. Same experience. No ability to leave a message. No ability to receive a callback. No outgoing message as to where I was in the queue - how many callers ahead of me or an estimated wait time. This is not how most businesses in this day and age function. A total waste of an hour of my time. I will never do business with this company. You can do so at your own risk. I personally have no faith or trust.

Product never came I had ordered the roxylea and had it delivered to my place. However it was delivered and returned back to the facility because it said i had moved and didn't leave a forwarding address. This is false and when I called their customer service line the number was no longer available and my ticket asking for a refund because I never received the product was ignore. Will not purchase from them again.

Bad Experience Unfortunately this was a poor experience from BPI Sports who products I love but customer services is very poor. Purchased a product on a Monday and didn’t get an update on the order other than it wS received. I called BPI on the Friday and they stated it hadn’t been shipped yet and that they would resolve the issue and get it shipped ASAP. I called back on Tuesday the next week after getting no further service updates from BPI and they stated that my order had been cancelled because of potential fraud. I was eventually refunded my money and received no products. Took a week and a half to get nothing. Frustrating. Jim H

Frustrated customer Did not receive my order. Unable to open link to tracking info. Contacted BPI via e-mail as phone number to customer service would never connect. Received one response that a work ticket had been generated and I could expect a response within 24-48 hours. 6 days and another e-mail later and still no response. Frustrating!

Terrible CS submitted two tickets no… Terrible CS submitted two tickets no response. Called customer service more than ten times unavailable. Received order with my products covered in red liquid " so not happy" did not bother to try and call again. Work on CS its terrible.