Great price and customer service. The price and speed of delivery made this a good buying experience. I did receive a slightly different cable package than was advertised. Since I had the other types of cables that weren’t sent, it doesn’t affect me adversely but for someone who might not have a large collection of cables, that could have been a deal breaker. However, since Pro Sound Gear’s price was lower than other retailers without the cable package, I am pleased.

Poor communication Placed an order on the 2nd. Didn't receive a shipment notification until the 6th. On the 10th I realized that it still hadn't shipped. I called in and was told that there was a back order. I never received a notice. I requested a refund.

Great prices and excellent customer service We purchased a Yamaha digital piano and it came in perfect condition. No issues with the item or any warranty concerns with Yamaha. Arrived in perfect condition. We had an non product or seller issue with the shipping company and Pro Sound Gear was quick in responding and resolving the issue.

Absolutely a great deal Absolutely a great deal. I received 2 Denon SC5000 and 2 flight cases for 1998USD. Shipping was fast and boxes packed well. My only issue was the initial communication about the shipping status did not match what the carrier had on their tracking site. For 3 days the status showed only tracking information sent and not shipped. After reading reviews here I balked and was attempting to cancel/RMA and had actually ordered the same Denons from another site sans the flight cases. I HAD to get this shipment before Christmas. Items finally shipped on late Monday and I received them today (Thursday). I will definitely look here again in the future. Alex was helpful! Cheers!

Great price and customer service but not the perfect shipment ! In general it was a good experience. The chat service agents were very kind and fast for answering my questions. It is not 5 stars because the keyboard I purchased came in the original brand box, so , Fedex left it out my house´s main door for hours before I got at home and took it. I think It was a little risky in Denver City.