Great prices and excellent customer service We purchased a Yamaha digital piano and it came in perfect condition. No issues with the item or any warranty concerns with Yamaha. Arrived in perfect condition. We had an non product or seller issue with the shipping company and Pro Sound Gear was quick in responding and resolving the issue.

ProSoundGear is not just about selling… ProSoundGear is not just about selling stuff; their customer service feels like talking to a friend who knows a ton about music gear. Super helpful and always there when you need them!

Poor communication Placed an order on the 2nd. Didn't receive a shipment notification until the 6th. On the 10th I realized that it still hadn't shipped. I called in and was told that there was a back order. I never received a notice. I requested a refund.

Stay Away at All Costs! Don’t be lured by good prices and no tax. They will send you a B-Stock, force you to pay for return, and issue a partial refund, without any explanation. -20% if you are lucky.

False Promises I purchased a bundled set of mixer/speaker in July and they only sent me the mixer without telling me the speakers were sold out. Had to fight with their customer service team to give me a refund a month later after they still couldn’t give me a good date. They refused a refund for several weeks. NOW I just purchased a new mixer through the reverb site for a party this weekend. I made the purchase Tuesday and the product said next day delivery so I thought I’d have time to test it before Saturday. Nope. I failed to see pro sound gear was the supplier and OF COURSE the website lied and the dang mixer still has yet to even be shipped. I let reverb know so I’d hope they get on it but who knows. They either have a terrible business model in coaxing people into purchasing things on false promises, or they need to invest in more developers to update their site more regularly.