Ordered 2 resin trays for my Mars2 Pro Ordered 2 resin trays for my Mars2 Pro. Delivery was fast, lid for tray nice extra. Ordered them as was having problems with replacing fep on original tray. Couldn't get tension right. Nice to have a working tray while getting fep replaced.

Great 3D printer company, Great 3D printer company, I bought a Saturn 3D printer that works perfectly. The price for it and a curing machine was more than fair. Its my 5th day and making complicated detailed mechanical and optical prototyping. Good thing I bought 5 extre fep. Would be good elegoo include 1 spare fep, a mini bottle of PTFE lube and a mini pot of grease for the Z axis rod, mine was squealing. Other than that everything necessary was inside the box and had a very good time printing.

We just received the Saturn unit We just received the Saturn unit, set it up and printed the test castle. It took a bit of time, and two failure before we read the instructions on the white resin bottle. Once we set the base exposure right it printed perfectly. Our overall impression is that this is a first rate unit, professionally built and well thought out.

Customer Service UPDATE Bought a brand new Neptune 4 Pro direct. Machine stopped working within a month. Support based in China so massive delays on responses. Sent wrong parts to try and fix and now being ignored. A lovely Jenny did get back in contact and sent the part I needed and now the machine works absolutely fine. Jenny has done her utmost to accommodate me so have now changed my experience. I strongly suggest for such a popular maker of 3D printing machines that they have a satellite office in the UK or at least Europe for customer service. I don’t mind waiting for parts coming from China as long as I had known what was going on. Having no contact for a week didn’t help.

Eventually you come to a satisfactory resolution, quality of working products are great! Started the order off with issues upon delivery of damaged items. It did take a while to resolve, but ELEGOO have worked with me to fix my issues and offer complimentary aid as compensation. Big shout out to Jenny in customer services for assisting me!