ELEGOO built out of Greed So for weeks I have been trying to find a solid solution for my problem to my 3d printer which is a Jupiter from Elegoo...mind me that the problem is that there is a misalignment due to the overhang that sits in the printers unit that holds the build plate...now Elegoo denies this but it exits right there in the printer itself and any individual themselves that has studied structural issues can see this....anyway Elegoo constantly refuses to properly fix thos problem by dancing around the issue....in turn we have done several parts changes thinking it would fix the issue. We've swapped the motor to a new one....changed the LCD...Changed the UV Light...The UV Light Board...Swapped the VAT as well...none of these created any changes at all.....we've re- calibrated this machine several times to ensure it functions at peak but Elegoo wants us to tighten screws even more but that's impossible because it will strip them and damage them...At this point Wlegoo does not want to give a solution at all if they did well we wouldn't be posting this complaint....But like many others in Facebook Jupiter group that have a same similar issue many are tired of this company's business policies and lies...Elegoo needs to commit to its customers and so the right thing and stop scamming them before customers begin to abandon them because of their woke policies

I love the Elegoo Mars Pro 2 I love the Elegoo Mars Pro 2. I've made a lot of cool figures 😎 its close to perfect 👌 my only negative comment about it is that you cannot manually send the build plate to the top automatically. You have to push up by 10 mm multiple times 🤣 now if there's a way to do it that I don't know about then I'd say its 5 stars and perfect 😁

Customer Service UPDATE Bought a brand new Neptune 4 Pro direct. Machine stopped working within a month. Support based in China so massive delays on responses. Sent wrong parts to try and fix and now being ignored. A lovely Jenny did get back in contact and sent the part I needed and now the machine works absolutely fine. Jenny has done her utmost to accommodate me so have now changed my experience. I strongly suggest for such a popular maker of 3D printing machines that they have a satellite office in the UK or at least Europe for customer service. I don’t mind waiting for parts coming from China as long as I had known what was going on. Having no contact for a week didn’t help.

Be careful of censorship on .elegoo.com attention a la censure sur .elegoo.com. ils ne font apparaitre que les avis positif sur leur site. j ai laisser un avis negatif car emballage pitoyable et mouiller et stock toujours a 0 malgré les emails de produit en stock. il n ont jamais publier mon avis ni les photos. -- Be careful of censorship on .elegoo.com. They only display positive reviews on their site. I left a negative review because the packaging was pitiful and wet and the stock was still at 0 despite the emails of the product in stock. They never published my opinion or the photos.

Ordered 2 resin trays for my Mars2 Pro Ordered 2 resin trays for my Mars2 Pro. Delivery was fast, lid for tray nice extra. Ordered them as was having problems with replacing fep on original tray. Couldn't get tension right. Nice to have a working tray while getting fep replaced.