Prices are really reasonable Prices are really reasonable. Outstanding client service My purchase has exceeded my expectations. It was just what I was looking for and arrived promptly. I would strongly advise doing business with this firm.

Top Notch Service! The customer service at Flames Depot is top notch. Colt was super helpful and great to work with. In fact he actually followed up with me several months after the sale to see how I liked my product. On top of the great service they had the best price as well. Would definitely recommend Flames Depot!

Owner has dropped off the face of the earth with my $$$ Ordered a power burner from this retailer and they processed my PayPal payment almost immediately. Was informed item was in stock and would be processed and shipped soon. Weeks went by and I don't have my item and it is impossible to reach the seller via phone, email, chat or text. I'm questioning the legitimacy of this site and initiated a dispute through PayPal! The site says the owner is an Air Force veteran and contains a dozen reviews from Trust Pilot which appear legit but there is a very recent 1 star rating which also describes problems with communication with the seller. I am a retired USAF veteran and I sincerely hope the seller, my brother in arms, is not running a scam site! If I receive my merchandise soon or I find out this was simply a misunderstanding, I'll adjust my review/rating accordingly. Until then I'd advise to stay clear from Flames Depot! I hope I'm wrong...

I ordered a Dimplex Electric fireplace… I ordered a Dimplex Electric fireplace almost 2 weeks ago and have heard nothing from this company. They have already charged my card. I've emailed and left messages with no response. Chelsea Shover

Great Leadership and customer engagement There were shipping and delivery delays and the company was great about working through the logistics issues, there are probably many due to COVID, but they communicated with me, was transparent, and got the product to me!