I want to appreciate the customer… I want to appreciate the customer service I received in the beginning but the ghosting since then has left me more than disappointed. Ordered a product in Oct. 2021 and was told 4-6 weeks. Have followed up multiple times since then asking about status with no response. I see their website now says every pending order has been refunded but that is not the case with me. Trying everything I can think of to get someone to respond before reporting the charge as fraud to my bank.

Great experience Great experience! Product shipped fast and arrived as expected. Would purchase from them again!

Negative stars is more accurate If I could give zero stars or negative stars I would. Ordered a piece to fix my grill almost two months ago. Klarna was the "secure" payment service and informed me I wouldn't be charged until my item shipped. Two weeks after ordering I noticed a charge. I figured that meant my item shipped and I could either expect to see it soon or would have heard some communication from flames depot with a tracking number or something. I have heard nothing and even caled/left multiple voicemails and even filled out there website email communication form and nothing. As far as I'm concerned they have stolen my money. See profile screen shot for "receipt" of something never sent to me.

Flames Depot cancelled my order I ordered an Outdoor Greatrooms fire pit. The price was 10% off retail. I called and spoke with the representative who confirmed "they have 7 units in their warehouse." They do not accept credit cards, which should have been a big red flag. Payment was through Affirm. A week later, I get an email that the order was cancelled, the product not available. Don't waste your time.

Great Leadership and customer engagement There were shipping and delivery delays and the company was great about working through the logistics issues, there are probably many due to COVID, but they communicated with me, was transparent, and got the product to me!