I want to appreciate the customer… I want to appreciate the customer service I received in the beginning but the ghosting since then has left me more than disappointed. Ordered a product in Oct. 2021 and was told 4-6 weeks. Have followed up multiple times since then asking about status with no response. I see their website now says every pending order has been refunded but that is not the case with me. Trying everything I can think of to get someone to respond before reporting the charge as fraud to my bank.

Flames Depot cancelled my order I ordered an Outdoor Greatrooms fire pit. The price was 10% off retail. I called and spoke with the representative who confirmed "they have 7 units in their warehouse." They do not accept credit cards, which should have been a big red flag. Payment was through Affirm. A week later, I get an email that the order was cancelled, the product not available. Don't waste your time.

Top Notch Service! The customer service at Flames Depot is top notch. Colt was super helpful and great to work with. In fact he actually followed up with me several months after the sale to see how I liked my product. On top of the great service they had the best price as well. Would definitely recommend Flames Depot!

Great Price - No Communication Ordered a griddle June 29th (Order #341313) and have heard nothing from the company since the initial email confirmation. Have emailed a number of times with no response. Trying to determine if item is delayed or not available so that I can find a new vendor if necessary. Posting to this website as emailing the company has proven fruitless to date.

Great Experience! They had a variety of brands to pick from. They all had great deals and free shipping! Everything arrived in great condition. Definitely worth buying from!