I ordered a Dimplex Electric fireplace… I ordered a Dimplex Electric fireplace almost 2 weeks ago and have heard nothing from this company. They have already charged my card. I've emailed and left messages with no response. Chelsea Shover

Flames Depot provided excellent… Flames Depot provided excellent customer service while they helped me get an amazing product. Would definitely buy from these guys again!

I want to appreciate the customer… I want to appreciate the customer service I received in the beginning but the ghosting since then has left me more than disappointed. Ordered a product in Oct. 2021 and was told 4-6 weeks. Have followed up multiple times since then asking about status with no response. I see their website now says every pending order has been refunded but that is not the case with me. Trying everything I can think of to get someone to respond before reporting the charge as fraud to my bank.

Great Experience! They had a variety of brands to pick from. They all had great deals and free shipping! Everything arrived in great condition. Definitely worth buying from!

Prices are really reasonable Prices are really reasonable. Outstanding client service My purchase has exceeded my expectations. It was just what I was looking for and arrived promptly. I would strongly advise doing business with this firm.