Flames Depot cancelled my order I ordered an Outdoor Greatrooms fire pit. The price was 10% off retail. I called and spoke with the representative who confirmed "they have 7 units in their warehouse." They do not accept credit cards, which should have been a big red flag. Payment was through Affirm. A week later, I get an email that the order was cancelled, the product not available. Don't waste your time.

satisfied customer I am more than satisfied with my purchase. It was exactly what I was expecting and shipped in a timely manner. 10/10 would highly recommend purchasing from flames depot.

I ordered a Dimplex Revillusion on Nov… I ordered a Dimplex Revillusion on Nov .13 2021...they took payment by Credit Card.Its now Dec.14th 2021 no fireplace ,they refuse to correspond with me...I have initiated a claim with Safe buy.Colt Harwell refuses to answer any emails or phone calls.Goung to call Better Business Bureau.Looking into legal rights now...DO NOT BUY FROM THIS COMPANY.. They responded they disclosed issues before they took payment.That is a blatant lie.thet never did.,very poor company stay clear...

I ordered the summerset grill I ordered the summerset grill, received it so quickly and it was exactly as it was described on the site. What can I say more? Iam extremely happy !!! Let's make some tasty hot doggs now ^^

Owner has dropped off the face of the earth with my $$$ Ordered a power burner from this retailer and they processed my PayPal payment almost immediately. Was informed item was in stock and would be processed and shipped soon. Weeks went by and I don't have my item and it is impossible to reach the seller via phone, email, chat or text. I'm questioning the legitimacy of this site and initiated a dispute through PayPal! The site says the owner is an Air Force veteran and contains a dozen reviews from Trust Pilot which appear legit but there is a very recent 1 star rating which also describes problems with communication with the seller. I am a retired USAF veteran and I sincerely hope the seller, my brother in arms, is not running a scam site! If I receive my merchandise soon or I find out this was simply a misunderstanding, I'll adjust my review/rating accordingly. Until then I'd advise to stay clear from Flames Depot! I hope I'm wrong...