I want to appreciate the customer… I want to appreciate the customer service I received in the beginning but the ghosting since then has left me more than disappointed. Ordered a product in Oct. 2021 and was told 4-6 weeks. Have followed up multiple times since then asking about status with no response. I see their website now says every pending order has been refunded but that is not the case with me. Trying everything I can think of to get someone to respond before reporting the charge as fraud to my bank.

customer service? what's that? I placed order 2 nights ago & have a couple simple questions that I would like to be answered. I called several times yesterday, using both the "press 0" option for sales & "press 1" option for customer service. The calls were never answered at either line. I left a voicemail and sent an email, neither have been responded to yet. ***edit*** The business was quick to cancel the sale after receiving this negative review. The owner then emailed me to advise of the cancellation. Had anybody answered the phone- or returned an email- to quickly answer a very simple question one of the many times I called over 2 days, there wouldn’t have been a problem. The owner blamed the lack of communication & professionalism on his running a small family business, which is exactly where I prefer to spend my money. Unfortunately, it looks like a big box retailer will get the sale this time.

I ordered a Dimplex Electric fireplace… I ordered a Dimplex Electric fireplace almost 2 weeks ago and have heard nothing from this company. They have already charged my card. I've emailed and left messages with no response. Chelsea Shover

I ordered a Dimplex Revillusion on Nov… I ordered a Dimplex Revillusion on Nov .13 2021...they took payment by Credit Card.Its now Dec.14th 2021 no fireplace ,they refuse to correspond with me...I have initiated a claim with Safe buy.Colt Harwell refuses to answer any emails or phone calls.Goung to call Better Business Bureau.Looking into legal rights now...DO NOT BUY FROM THIS COMPANY.. They responded they disclosed issues before they took payment.That is a blatant lie.thet never did.,very poor company stay clear...

Beware!!! On 11/10/2021 I ordered a Dimplex Christina Buildrite Electric Mantel Package paying $2,184.05. Their response to my previous one star review was that someone would be in contact with me shortly. There has been no contact. I attempted to contact them; I requested my money back. There has been no communication and no money returned.