Don't buy Don't buy. Only bought as cheap peloton alternative. Used to be able to use bike in freestyle, but recent update to app makes this significantly harde App now minimises your metrics while forcing adverts down your throat. Junk

You’re better off burning your money I purchased a treadmill from them and it smells like the wires are burning when used more than 30 minutes. I reached out within the 1 year warranty and we’re going on 2 months now and they say they haven’t heard back from their escalation team about a replacement. I’ve asked for a manager and they say one will call me back (it’s been 2 weeks and no call). Buyer beware!

I signed up for live classes I signed up for live classes. Last Tuesday an Encore. Sunday an Encore, Tuesday an Encore and looking ahead Sunday an Encore again. This is unacceptable. I belong to a gym too so I am spending less time at home which I really do not want to do on Sundays

Horrible membership support experience Horrible customer service regarding to the membership. My membership was canceled, and marked as such in the member portal, but the membership did renew anyways on my credit card. When contacting them, and even escalating the refund request, I got a "We regret to inform you that we are unable to process a refund as you did not reach out to us within the 48-hour timeframe following the renewal." Even with a screenshot showing the membership being canceled, they didn't blink an eye. I have to open a chargeback request with my credit card company. What a pain...

Defective Parts - Resolved I received the bike (on 03/15/2024) and was unable to remove bolts for either the left or right pedals to connect these to the frame of the bike, making the bike (currently) unusable. A customer service representative informed me that the pedals were “likely defective” and two new pedals will be shipped to me which I should anticipate receiving within two weeks (10 business days). Not the end of the world, however, I have a brand new bike that is currently unusable, and estimated to be so for another period of time. Updated Review (from two to four stars): I received the new pedals in (6) days and was successfully able to install these. Echelon support has contacted me and addressed my concerns.