Terrible, Horrible Customer Service On December 14th, 2023, I purchased a treadmill with premier delivery to include setting up and cleanup, and I was willing to pay the hefty price as well. The first attempt at delivery was denied because Echelon informed the delivery service of doorstep delivery which was not the option I had purchased. The second attempt was almost three weeks later but the product was damaged with the boxing, so I denied it again. From January till April, I was in a constant battle of having my equipment delivered with the premier service I had purchased and finally, the equipment was delivered and set up. However, the treadmill will not operate despite being turned on at all, I informed customer service and was told to provide visual aids to show that the equipment was not operating. After submitting videos and pictures to the customer service email, I did not hear back and had to call the next day. I was told that it has been escalated, it has been more than a week now and no one has communicated or gotten back to me. 5 months after purchase including today, I still cannot use the equipment I purchased and customer service is unresponsive or treats the customer like a perpetrator for reporting an issue. There is no one to directly reach out such as a customer relationship manager that can escalate or provide solutions to problems as soon as possible. Even if you reach out to them on social media, you will get the same apology and nothing is done. Although Echelon might not be a public organization, you have an obligation to your customers.

Echelon Life time member!!! I have been apart of the Echelon Community for 3 years now and I honestly can say I will never pay for a trainer again. The on demand aspect lets me workout on my own time and the variety of classes allows me to get a full body workout in. I can't say enough good things about Echelon from the trainers to the customer service experience!

They will try and steal your money They will try and steal your money. Although the app says "cancel anytime" you cannot. You have to go through customer service, during business hours, and they will charge you for 12 months and make a refund near impossible. You should not have to sign up for an annual program just to use the damn bike. It's modern day fraud and theft. I would not recommend them. Go get a different bike literally anywhere else.

subscription is a scam subscription is a scam with no ways to cancel. I clearly canceled my subscription on the website yet still got charged with $400 annual membership. Tried contact them and all communication went into a unresponsive blackhole.

Terrible customer service Terrible customer service. Friendly, yes. Helpful or effective, absolutely not! I have 3 different scenarios - 2 the wrong equipment sent. And one they illegally charged me for equipment they have not even started selling or is in inventory. They charged me Dec. 31 and Jan. 8, told me they didn't have it, and planned to send it "sometime in Feb." First time I learned the equipment I ordered had not even been released. The rower I liked, but not enough to have no support when needed. I definitely think everyone should stay away from Echelon.