Don't buy Don't buy. Only bought as cheap peloton alternative. Used to be able to use bike in freestyle, but recent update to app makes this significantly harde App now minimises your metrics while forcing adverts down your throat. Junk

Defective Parts - Resolved I received the bike (on 03/15/2024) and was unable to remove bolts for either the left or right pedals to connect these to the frame of the bike, making the bike (currently) unusable. A customer service representative informed me that the pedals were “likely defective” and two new pedals will be shipped to me which I should anticipate receiving within two weeks (10 business days). Not the end of the world, however, I have a brand new bike that is currently unusable, and estimated to be so for another period of time. Updated Review (from two to four stars): I received the new pedals in (6) days and was successfully able to install these. Echelon support has contacted me and addressed my concerns.

subscription is a scam subscription is a scam with no ways to cancel. I clearly canceled my subscription on the website yet still got charged with $400 annual membership. Tried contact them and all communication went into a unresponsive blackhole.

Terrible, Horrible Customer Service On December 14th, 2023, I purchased a treadmill with premier delivery to include setting up and cleanup, and I was willing to pay the hefty price as well. The first attempt at delivery was denied because Echelon informed the delivery service of doorstep delivery which was not the option I had purchased. The second attempt was almost three weeks later but the product was damaged with the boxing, so I denied it again. From January till April, I was in a constant battle of having my equipment delivered with the premier service I had purchased and finally, the equipment was delivered and set up. However, the treadmill will not operate despite being turned on at all, I informed customer service and was told to provide visual aids to show that the equipment was not operating. After submitting videos and pictures to the customer service email, I did not hear back and had to call the next day. I was told that it has been escalated, it has been more than a week now and no one has communicated or gotten back to me. 5 months after purchase including today, I still cannot use the equipment I purchased and customer service is unresponsive or treats the customer like a perpetrator for reporting an issue. There is no one to directly reach out such as a customer relationship manager that can escalate or provide solutions to problems as soon as possible. Even if you reach out to them on social media, you will get the same apology and nothing is done. Although Echelon might not be a public organization, you have an obligation to your customers.

Customer service lacks service I have multiple bikes and bought a new EX5s. It has had nothing but problems and customer service says they will get back to me and never does. Terrible service!