Wrong device shipped nightmare Order shipped to me 10/24 received late on 10/28. Opened and charged 10/29 - had to remove sticky glue and adhesive residue from it to hold and handle properly. Mon, 10/31 went to my carrier got a new sim and discovered it was an 8 gig not a 16 gig like I ordered. Deplorable. 11/8 still without a replacement. Unacceptable.

Never Again! Bought an LG Urbane android watch from Expansis-USA. Called LG to check and learned that it was a grey market watch - made in Korea. So if I want to exercise LG’s 1 year warranty I’ll need to send my watch to Korea! Expansis claims this is clearly disclosed in their Terms and Conditions. But it’s just a statement that “Certain import smartphones, tablets, and other devices may only be covered under warranty in the country of origin.” The product description does not mentioned it was the import version and I didn’t buy this from Expansis-KOREA, I bought it from Expansis_USA. Now I have to either send it back at my cost or accept the crappy 6 month Expansis warranty. Yeah, I’m sure that will work out well. Here’s hoping this watch stands the test of time. Buyer beware. AVOID EXPANSIS.

Incompetent Customer Service Ordered a phone and paid extra for expiteded shipping. Item still hasn't shipped a couple days later so emailed to ask when it should arrive. I was told that they were only expecting stock a week later, I replied to then cancel my order. The following day I got another email that the item had shipped. I emailed again and was told now, they couldn't cancel it as it had shipped already. Eventually managed to get them to request FedEx return the item to them. I had to speak to 3 different customer service reps who had no record of each preceding conversation and the whole affair was unnecessary and extremely frustrating. Not so much as an apology or even, recognition of their mistakes.

Repeat Customer here satisfied... I've purchased twice from Expansys USA. Shopping experience on the web was pleasant. My credit card didn't go through once they tried to process my order and I had to call my credit card company and call back Expansys to have them try again. The phone number in the email wasn't working so I called the main number instead. Product was shipped immediately based on my shipping selection and my purchase was packed securely. I would definitely buy from Expansys again.

note book got refb note book notice after 10 days mouse starts to stuck unless turnoff power and turn on back . can"t call them only fax or email by the time you get answer your return period gone which is only for fifteen days,now you stuck with your broken item or contract manufacturer which is very long procedure.